PlayStation now removes Cyberpunk 2077 from digital purchase, following public apologies from CD Projekt Red along with a week of backlash. So it can be said that the launch of Cyberpunk 2077 isn’t going smoothly.
The Cyberpunk 2077 owners on last-generation consoles became frustrated with the lack of updates from the developers regarding the game’s underwhelming technical performance. After realizing the disappointment among the fans the CD Projekt RED released a formal apology to encourage them to request a refund from their place of purchase.
Also, Sony has confirmed the removal of Cyberpunk 2077 from their PlayStation Store until further notice and that added further insult to this injury. As per the fans CD Projekt Red had not contacted Sony regarding this decision of them, as PlayStation support was refusing refunds. Now, Sony has officially confirmed that the company intends to provide full refunds for Cyberpunk 2077 on PlayStation 4, while the game is officially removed from the purchase list.
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.— Ask PlayStation (@AskPlayStation) December 18, 2020
For the PlayStation 4 and Xbox One console generation, Cyberpunk 2077 became one of the most glorified games, while the developer’s team never confirmed anything about the game’s performance on those systems. Finally, one month before releasing the game CD Projekt Red revealed a trailer of the game running on PlayStation 4 Pro and Xbox One X consoles, as well as on PlayStation 5 and Xbox Series X via backward compatibility. While there was no mention of PS4 and Xbox One consoles in that footage.
While we know that PlayStation only allows digital refunds on software and that is not yet available for PlayStation 4 or 5 consoles. For that reason, the players who installed this game onto a console are ineligible for a refund.
But the support team for PlayStation has confirmed full refunds for all customers who purchased Cyberpunk 2077 and even if they have played it for hours or even completed it. This removal from digital purchase maybe a hint at the rising demand for physical copies, but this isn’t at all futuristic. CD Projekt Red has announced that it intends to release major patches for this hyped game in the coming months, while the game is set to release for PlayStation 5 and Xbox Series X in 2021.